Warranty, Return & Shipping Policy Shake Awake Products PO Box 1124 Great Falls, VA 22066-8124 By placing an order with shakeawake.com, you agree, without condition, to the terms and conditions laid out on this page
We at shake awake® Products are sensitive to the privacy interests of consumers and believe that the protection of those interests is one of our most significant responsibilities. In acknowledgment of our obligations, we have adopted the following Privacy Policy applicable to information about consumers that we acquires in the course of our business: 1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely. 2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs. 3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service. 4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services. 5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.
Questions. If you have questions about this privacy policy, please contact us via email; welcome@shakeawake.com Thank you |
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Keep your proof-of-purchase. No returns will be accepted without this. If you are unhappy with or wish to return a product for a refund or if a refund is requested because the product arrived damaged or defective, we will gladly refund the purchase price of the item, but we do not refund return shipping charges.The following conditions must be met: 1. Return the item postage pre-paid, with proof of purchase. We are not responsible for return postage costs or shipping damages when you return an item so if you are concerned that it may be lost in transit we suggest you to insure your shipment. Restocking Charges:
We do not refund shipping charges unless the reason for the refund is due to something we did wrong. Example: We accidentally sent you the wrong item and you want to cancel your order. Refused Shipments: Warranty Returns: Warranty returns must be postmarked within one year from date of purchase. IMPORTANT - BEFORE YOU RETURN YOUR SHAKE AWAKE PRODUCT: All products are shipped with factory fresh batteries. If the display is dim or segments missing the problem is almost always a weak battery, which needs only to be replaced. Triple-Bel timers have a low battery indicator on the display In the unlikely event your product needs service and you are returning a product covered under warranty you must include the following: 1. The original proof of purchase 2. $5.95 handling fee for each product returned (you may pay for this on our website , please click here ) 3. Send product to: We are not responsible for return postage costs or shipping damages when you return an item so if you are concerned that it may be lost in transit we suggest you to insure your shipment Terms of Service for Credit Card Purchases: The term "credit card holder" as used here is defined as the person or entity in whose name the credit card was issued by the bank or financial institution that appears on the credit card. When you complete a purchase from our online store using a credit card for payment, you agree 1. You are the credit card holder, a representative of the credit card holder or the credit card holder is aware you are making the purchase and has authorized you in advance to make the purchase using their credit card. 2. If you are not the credit card holder, you agree to notify the credit card holder of the purchase before making the purchase, and you guarantee to Shake Awake that you have made the credit card holder aware of the purchase in advance. 3. Should you have a problem with your purchase, you will contact Shake Awake Products via this website to allow us to resolve the problem before contacting either the financial institution that issued the credit card or the credit card company.
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